Complaints Procedure

We are confident that the service we provide to our customers is of the highest quality at all times and that we have treated our customers fairly and in a manner to suit their needs.

Should you have any reason to make a complaint you should follow the correct complaints procedure as stated below:

In the first instance your complaint should be addressed to The Managing Director, HealthCare Partners, Century House, Century Drive, Braintree, Essex CM77 8YG.

If you are not satisfied with the way in which your complaint has been handled, you may then refer the dispute to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Our customers needs and the way in which we serve them are of the utmost importance to us and we strive to provide the best possible service available.