Customer Commitment
To continuously strive to deliver advice and care of the highest possible standard through expertise, integrity, diligence and accountability.
Thus ensuring each and every customer, large or small, always makes an informed and wholly confident decision in respect of their choice of health insurance provision.
Click here for our Terms of Business
The FSA has outlined six core consumer outcomes that it wishes to see as a result of the Treating Customers Fairly initiative. These are:
- Consumers should be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
- Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale.
- Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Our continued success relies on our treating customers fairly and maintaining the best possible service for potential and ongoing client relationships.
